Support & Contact
yrFeedback is a product of 2morrow.ai, LLC. This page explains how to get help, what to expect when you contact us, and how to reach the right team for your question.
1. Who Should Use This Page
- Vendors using the yrFeedback cockpit to view and triage feedback, including questions about setup, billing, or account access.
- Calling App developers integrating the yrFeedback widget and signed-token authentication flow.
- End-Users who submitted feedback through a Calling App and have a question about their submission or personal data.
If you are an End-User with a question about how a specific Vendor is using your feedback, please contact that Vendor directly first — they are the data controller for your feedback. If you're unable to resolve it with them, we're happy to help; see Section 3.
2. How to Reach Us
Email: support@yrFeedback.com
Please include as much of the following as you can, so we can help faster:
- Whether you are a Vendor, a Calling App developer, or an End-User;
- The Calling App or Vendor involved (if applicable);
- A clear description of the issue or question;
- Screenshots or error messages, if relevant;
- The approximate date/time the issue occurred.
3. What We Can Help With
- Account access and cockpit login issues (Vendors)
- Integration and signed-token questions (Calling App developers)
- Billing and subscription questions (Vendors)
- Privacy requests — access, correction, deletion, or opt-out of update notifications (see our Privacy Policy, Section 8)
- General bug reports and service availability issues
- Security concerns — see Section 5 below
4. Response Expectations
We aim to acknowledge all support requests sent to support@yrFeedback.com within two business days. Resolution time depends on the nature of the request:
| Request type | Target first response |
|---|---|
| General questions | two business days |
| Privacy / data requests (access, deletion, opt-out) | 30 days |
| Security-related reports | 48 hours |
| Service outage / critical issue (Vendors under a support agreement) | per the applicable support agreement |
Actual response and resolution times may vary depending on complexity and, for Vendors, the support tier specified in an applicable order form or agreement.
5. Reporting a Security Issue
If you believe you've found a security vulnerability in the yrFeedback service, please report it to support@yrFeedback.com with the subject line "Security Report." Please do not publicly disclose the issue until we've had a chance to investigate and respond.
6. Privacy and Data Requests
To exercise your rights under applicable law (such as GDPR or CCPA) — including requests to access, correct, delete your data, or opt out of non-essential update notifications — email support@yrFeedback.com with the subject line "Privacy Request" and include enough detail for us to locate your data (e.g., the Calling App or Vendor involved, and the opaque user reference or email associated with your feedback, if known).
See our Privacy Policy for more detail on how these requests are handled, including when they should be directed to the Vendor first.
7. Status and Known Issues
For information about service status or known issues, email support@yrFeedback.com — a public status page is planned.
Questions about anything not covered here? Email support@yrFeedback.com and we'll point you in the right direction.